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Refund Policy

Last updated: 21 July 2026.

This Refund Policy applies to purchases made from zSellr Themes, operated by zSellr (OPC) Private Limited, Sector 15 Part 2, Gurugram, Haryana 122001, India (GSTIN: 06AABCZ9313M1ZX).

What we sell

We sell digital products only. Every product on this store is a downloadable Shopify theme supplied as a .zip file, priced between USD 79 and USD 129. Nothing physical is manufactured, packed, or shipped, so there is no delivery address, no courier, no tracking number, and nothing to return by post.

How you receive your purchase

After your payment is confirmed, the theme file is made available to you as a digital download. Because delivery is instant and the file can be copied and kept permanently, a completed purchase is treated as fully delivered once the download has been made available to you.

Our general position on refunds

Because our products are non-tangible, downloadable goods that cannot be returned or "un-downloaded", we do not generally offer refunds once a theme file has been downloaded. We ask you to read the product description, feature list, and any preview or demo links carefully before buying, and to check that the theme suits your store, your Shopify plan, and any apps you rely on.

In particular, we do not usually refund for:

  • Changing your mind after downloading the file.
  • Buying the theme without checking whether it fits your needs, or buying the wrong product by mistake after the file has been downloaded.
  • The theme not including a feature that was never described as included.
  • Conflicts caused by third-party apps, custom code, or modifications made to the theme after purchase.
  • Lack of technical knowledge to install or configure the theme, where the theme itself works as described.

When we will refund you

We will consider a refund in these situations:

  • Duplicate purchase. You were charged more than once for the same theme, or accidentally bought the same product twice.
  • Charged in error. You were billed an incorrect amount, or billed for something you did not order.
  • The file is genuinely unusable. The download is corrupt, incomplete, or will not install in Shopify, and we are unable to fix the problem or supply a working replacement file after you have given us a reasonable opportunity to do so.
  • The theme is materially not as described. The product is substantially different from what the product page said it was, and the difference cannot be resolved with a fix or update.
  • Non-delivery. Your payment went through but you never received access to the download, and we cannot get the file to you.

In the case of a corrupt or broken file, please contact us first. Our usual approach is to try to resolve the issue or send you a working file; a refund is offered where that is not possible.

Refund window

Refund requests must be made within 14 days of the purchase date. Requests made after that period may not be accepted, except where the law of your country requires otherwise.

How to request a refund

Email us at info@zsellr.com and include:

  • Your order number.
  • The email address used at checkout.
  • The name of the theme you purchased.
  • A clear description of the problem, including any error messages or screenshots if the file will not install.

We will review the request and reply by email with our decision. We may ask for extra details in order to reproduce or verify the problem.

How approved refunds are paid

Approved refunds are issued to the original payment method used for the order. We do not issue refunds to a different card, account, or person. Once we process a refund, the time it takes to appear on your statement is controlled by your bank or payment provider, not by us. Where a refund is approved, your licence to use the theme ends and you must stop using and delete the files.

Chargebacks and payment disputes

If something has gone wrong with your order, please contact us at info@zsellr.com before raising a chargeback or dispute with your bank or card provider. Most issues, including duplicate charges and broken files, can be sorted out directly and far more quickly. Opening a dispute without contacting us first may delay the outcome, and we may suspend access to downloads while a dispute is open.

Your statutory rights

We sell to customers in India and internationally, and consumer law differs from country to country. Some countries give buyers of digital content specific cancellation or refund rights, and in some cases those rights change once a download has begun. Nothing in this policy is intended to remove or limit any right you have under the law that applies to you. Where the law of your country gives you a stronger right than this policy does, that law applies.

Changes to this policy

We may update this policy from time to time. The version in force at the time of your purchase is the one that applies to that order.

Contact

zSellr (OPC) Private Limited
Sector 15 Part 2, Gurugram, Haryana 122001, India
GSTIN: 06AABCZ9313M1ZX
Email: info@zsellr.com