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Contact Information

Last updated: 21 July 2026.

zSellr Themes sells downloadable Shopify themes. If you have a question about a purchase, a download, or a theme before you buy, email us and we will help.

How to reach us

Email is our only support channel. We do not offer phone support.

  • Email: info@zsellr.com
  • Typical reply time: within 1–2 business days
  • Support hours: Monday to Friday

Business details

  • Legal entity: zSellr (OPC) Private Limited
  • Registered address: Sector 15 Part 2, Gurugram, Haryana 122001, India
  • GSTIN: 06AABCZ9313M1ZX
  • Store: zsellr.shop

The address above is our registered business address. It is not a shipping or returns address — everything we sell is delivered as a digital download, so please do not post anything to us.

What to include in your email

Including these details in your first message lets us answer without a round of back-and-forth:

  • Your order number (from your order confirmation email)
  • The email address you used at checkout, if it is different from the one you are writing from
  • The theme name and version you purchased or are asking about
  • Your Shopify store URL (for example, your-store.myshopify.com)
  • What you were doing and what happened — the exact step, plus any error message text
  • Screenshots of the problem, where they help

Common reasons to write to us

  • You did not receive your download link, or the link has expired
  • The theme .zip file will not upload or install on your store
  • A question about what a theme includes, before you buy
  • Billing, invoice, or GST invoice requests
  • A refund request — please read our refund policy first, as digital products have specific conditions
  • Licensing questions, such as how many stores a purchase covers

What we cannot help with

Our support covers our own themes. We are not able to troubleshoot third-party apps, custom code added by you or another developer, or general Shopify account and billing issues — those are best raised with the app developer or with Shopify directly.

Privacy of what you send us

We use the information in your email only to answer your request. Please do not send passwords, API keys, or payment card details by email. If we need access to your store to diagnose a problem, we will tell you what to grant and you can revoke it afterwards.